Sales Policy

Sales Policies
1. Payment. You can pay by cash, personal check, postal money order, certified check, bank cashier’s check or wire transfer. All of these forms of payment are subject to verification, or cleared by bank before releasing purchased items.

2. Sales: All sales are final at the time of purchase (not at the time of delivery) unless otherwise specified by The Voice That Is (TVTI) on the sale invoice. New Products: Products sold as new will be furnished in a factory-sealed box with all appropriate accessories, manuals, warranty cards, etc. Full factory warranty applies. Demo Products: Demonstrator models may be furnished in an open factory box with all appropriate accessories, manuals, warranty cards, etc., unless otherwise agreed to by customer. Registry of any product sold by TVTI is the responsibility of the purchaser. Any necessary shipping to or from the manufacturer is the responsibility of the customer. All warranties are between the customer and the Manufacturer.

3. Returns: Defective components will be governed under the terms of the manufacturer’s warranty. Where warranty returns are necessary, the following policies apply. New Products: If a new TVTI product is defective in the first 30 days of ownership, we will make every effort to replace it with a new unit, subject to the manufacturer’s policies (certain manufacturers may permit only repair, not replacement). After 30 days, the customer is responsible for obtaining warranty work with the manufacturer. TVTI will assist the customer, as necessary and possible. Products, which are not defective may be returned within 10 days of the date of purchase for credit towards another TVTI product of equal or greater value.

No refunds will be made except by written agreement with TVTI prior to purchase. The sales invoice will contain the agreement, signed by an owner of TVTI. Where prior agreement is made, returns are subject to a 20% restocking charge. Returned products must be in original condition, with all packing, manuals and accessories. Demo Products: Defective TVTI demo products will be repaired under the terms of the standard manufacturer’s warranty. No refunds will be made. Exchange or trade-up is not available.

Internet and Phone Sales
No Returns: All sales are final, except for damaged goods (see below).

Exchanges: Defective items or products that are “dead on arrival” (DOA) are subject to the terms of the manufacturer’s warranty and may be exchanged with prior approval by the manufacturer. Please note: We cannot accept packages for return if they are not complete or not in their original manufacturer’s packaging.

Damaged Shipments: If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and contact us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection.

Product Compatibility: TVTI is not responsible for product compatibility problems. Please contact the manufacturer for assistance.